Linked Social Accounts Not Showing? Fix It

Troubleshoot why your linked social media accounts aren’t showing in Ayrshare and how to refresh, reconnect, or resync them so they appear correctly.

If you or your user has linked social accounts using the Profile Linking page from generateJWT, but the linked accounts are not showing up in the Ayrshare Dashboard, you can try the following steps to resolve the issue:

Logout JWT Session

If you’re testing and using different User Profiles, you might need to use the logout=true parameter. Please see automatic logout of a profile session to clear the session.

Verify the User Profile

Check that the User Profile used to generate the JWT is the same as the User Profiles being viewed in the Ayrshare Dashboard.

You can verify by checking the Title of the User Profile in the Ayrshare Dashboard against the Title shown on the Profile Linking page (the URL from generateJWT).

If they don’t match then two different User Profiles are being used. This could be because a different User Profile was selected in the Ayrshare Dashboard or the incorrect Profile Key was used when calling generateJWT.